Impact of Work-Life Imbalances on the Various Outcomes among Women (Married) Employees in BPO
DOI:
https://doi.org/10.53573/rhimrj.2022.v09i11.002Keywords:
Work-life balance, Married women employees, BPOs, Detrimental factors, Strategies adopted and RecommendationAbstract
Work-life balance is becoming a rising problem in the BPO sector. The current study aims to provide an integrated literature review of empirical studies conducted in the area of WLB and employee retention in India over a two-decade period, from 2003 to 2022, and to provide a better understanding of the work-life balance of women employees in the IT and BPO industries. A survey of 180 BPO workers and employees was conducted, and the results were reviewed on five sub-scales: workload and responsibility, work environment, sentiments about work, family dependents, and absence from work. The regression study indicated how human resource practices may be encouraged with staff motivation, its influence on productivity, and the daily issues of the BPO business in managing the WLB for female workers.
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